Technical Support Specialist (m/f/d) - limited for 12 months
25.04.2025
Panasonic Marketing Europe GmbH
Hamburg
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Technical Support Specialist (m/f/d) - limited for 12 months
Hamburg
Aktualität: 25.04.2025
Anzeigeninhalt:
25.04.2025, Panasonic Marketing Europe GmbH
Hamburg
Technical Support Specialist (m/f/d) - limited for 12 months
Über uns:
Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.
The satisfaction of our employees is very important to us. Therefore, we pay attention to a positive corporate culture in the sense of our corporate philosophy.
Please find here more information about Panasonic as an employer.
Aufgaben:
- You take responsibility for developing and delivering thorough technical support for our Authorized Service Centers (ASCs) and Contact Center. This includes conducting training sessions and creating helpful materials such as technical manuals and video tutorials.
- By closely monitoring product return requests, warranty claims, and customer complaints from the market, you help identify recurring technical issues that need to be reported to our manufacturing teams.
- You provide advanced (second level) technical support to customers and internal departments, ensuring that all inquiries are handled according to our defined quality standards and key performance indicators (KPIs).
- During the review and approval process for product returns or replacements, you assist our National Authorized Service Centers (NASCs) with expert technical guidance.
- You regularly audit our Authorized Service Centers to ensure they consistently meet the required service quality standards.
- You organize on-site visits to service partners to collect technical feedback directly from the field and provide personal, face-to-face technical support where needed.
Qualifikationen:
- You have at least a secondary education, ideally in a technical or electronics-related field.
- You have proficiency in English, allowing you to communicate effectively in an international environment.
- You bring hands-on experience in servicing and repairing consumer electronics, along with solid IT skills and proficiency in Microsoft Office applications.
- Being self-motivated and proactive, you communicate clearly and confidently at all levels-both verbally and in writing.
- You demonstrate strong analytical thinking and problem-solving abilities.
Wir bieten:
- A challenging strategic role where you can actively contribute to the company's success and take on responsibility
- International work environment
- Variety of training and development opportunities
- Attractive remuneration package, social, fitness & health benefits
- 30 days of vacation
- Flexible working hours
- Generous mobile working option
- High Work-Life Balance
- Transportation allowance, ebike leasing and special discounts on Panasonic products
Unser Kontakt:
Panasonic Marketing Europe GmbH
Alicia Ahrens-Ochs
Winsbergring 15
22525 Hamburg
Weitere Informationen:
Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.
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