NORMA Group Holding GmbH

As an Application Engineer at Norma Group, you support the sales process by owning the technical interaction with the customer, representing Norma solutions and innovations and bringing the voice of the customer to the company. You will be part of the Application-Engineering-Tool team serving various customers in the EMEA region, also implementing our solutions into thermal management for vehicles and to build technical expert knowledge in the thermal applications area, which will be the focus of this role. The role: As the main technical contact person for your client base, you will be the technical evangelist for thermal applications in the EMEA region with a heavy focus on the German, Austrian, and Swiss market. Actively develop (map out) and maintain great customer relationships through technical contact and identify opportunities to increase customer satisfaction and create business growth, actively promoting Norma Group products to customers (technical presentations etc.) in both Fluid and Fasten portfolios. Become expert in Norma Group product portfolio to be able to independently advise customers. Analyse technical content (2D / 3D / Specifications) in an initial RFQ phase to identify opportunities / risks for Norma, including negotiation of the technical content to align requirements to workable solutions. Create the first basic design definition and technical scope as input to the RFQ process (technically, what to quote to the customer). Define customer strategy together with Account Managers and Customer Coordinators. Present technical solutions to customer (preferably face to face at customer) and clarify timelines / milestones with customer and Norma Group teams as RFQ input. Be the voice of the customer in technical internal forums and understand the customer needs and provide solutions. Take part in global RFQ's / projects to grow business. Participate / collaborate in internal cross-functional teams & projects. Take active part in tech days at the customer.