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ALDI International Services SE & Co. oHG

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Reporting Analyst für den Bereich IT Service Management (ITSM) (m/w/d)
Düsseldorf, Dortmund, Duisburg, Mülheim
Aktualität: 19.01.2022

Anzeigeninhalt:

19.01.2022, ALDI International Services SE & Co. oHG
Düsseldorf, Dortmund, Duisburg, Mülheim
Reporting Analyst für den Bereich IT Service Management (ITSM) (m/w/d)
Assuming product ownership for the IT-wide ITSM reporting function in ServiceNow Developing, aligning and implementing a roadmap for ServiceNow-based reports and analytics Recording, analysing and specifying functional requirements and ad-hoc analyses to support management decisions Discussing requirements for ITSM reporting with various stakeholders following a smart approach, e.g. IT Process Owners Coordinating, managing and implementing performance analytics requirements with agile teams Identifying, assessing and integrating additional data sources (e.g. Apptio) in ServiceNow Entering into regular dialogue with international departments and external partners
A degree with a focus on information technology or business administration In-depth work experience applying ITSM concepts and performance analytics in ServiceNow (e.g. certification in ITIL and/or Performance Analytics Essentials) Relevant work experience using the ServiceNow platform Understanding of the concepts of relational databases Committed, assertive and sociable team player with excellent communication skills Structured and independent working style and very good German and English language skills

Berufsfeld

Bundesland

Standorte

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